Triple Touch Locs is a professional loc care studio owned and operated by Felicia Ngum Suh, located at Salon Lofts – Kentlands, Loft No. 19, 652 Center Point Way, Gaithersburg, MD 20878.
When this Privacy Policy refers to Triple Touch Locs, we, us, or our, it means Felicia Ngum Suh, doing business as Triple Touch Locs.
For privacy-related questions, contact us at:
Email: [email protected]
Phone: (240) 810-5723
Website: tripletouchlocs.com
We collect information in two ways: information you provide to us directly, and information collected automatically when you visit our website.
2.1 Information You Provide
When you book an appointment, complete a contact form, or sign up for our newsletter, we may collect:
Your name
Email address
Phone number
Appointment details (service requested, date, time, preferences)
Payment information (processed securely through third-party payment processors — we do not store your full payment card details)
Hair information you share during consultations or intake forms (e.g., hair type, scalp conditions, allergies)
Messages or inquiries you send us via contact forms or email
2.2 Information Collected Automatically
When you visit tripletouchlocs.com, certain technical data may be collected automatically, including:
Browser type and version
Device type (desktop, mobile, tablet)
Pages visited and time spent on those pages
Referring website (how you found us)
IP address (used for security and analytics purposes only)
We use this data in aggregate to understand how visitors use our site and to improve the user experience. This data is not used to identify you personally.
We use the information we collect only for the following purposes:
To schedule, confirm, and manage your appointments
To send appointment reminders and follow-up communications
To process payments for services rendered
To provide you with the loc care services you have requested
To respond to your inquiries and messages
To send our newsletter, loc care tips, and promotional updates — only if you have subscribed
To improve our website and the quality of our services
To comply with applicable laws and protect the legal rights of Triple Touch Locs
We do not sell, rent, share, or trade your personal information with third parties for their marketing purposes. Ever.
Triple Touch Locs uses GoHighLevel (GHL) as our website and booking platform. When you book an appointment through our website, your information is processed through GHL's systems. GoHighLevel maintains its own privacy policy, which governs how your data is handled on their platform.
We also use the following third-party services in our business operations:
GoHighLevel (GHL) — website hosting, booking calendar, CRM, and email communications
Square — payment processing for in-person and online transactions
Google Analytics (if enabled) — anonymous website traffic analysis
Facebook, Instagram, TikTok — social media platforms (governed by their own privacy policies)
These third parties have their own privacy policies and data practices. We encourage you to review them separately. Triple Touch Locs is not responsible for the privacy practices of these external services.
If you join our TriTribe community newsletter, we will send you loc care tips, maintenance reminders, early booking access, and occasional promotional offers.
By subscribing, you consent to receive these communications. You may unsubscribe at any time by:
Clicking the "Unsubscribe" link at the bottom of any email we send you
Emailing us directly at [email protected] and requesting removal
We will process your unsubscribe request promptly. Unsubscribing from marketing emails does not affect appointment confirmation emails or service-related communications.
In the course of providing professional loc care services, you may share information about your hair type, scalp health, medical conditions that affect your hair, or product sensitivities. We treat this information with the highest level of care and confidentiality.
This information is used solely to provide you with safe, appropriate, and effective loc care services. It is not shared with third parties except where required by law or where sharing is necessary to provide the service you have requested.
We retain your personal information for as long as is necessary to provide our services and comply with legal obligations. Specifically:
Booking and appointment records — retained for a minimum of 3 years for business and accounting purposes
Email communication records — retained for a minimum of 2 years
Newsletter subscription data — retained until you unsubscribe
Payment records — retained as required by applicable tax and financial regulations
When your information is no longer needed, we will delete or anonymize it in a secure manner.
We take the security of your personal information seriously. We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, or disclosure, including:
Encrypted connections (HTTPS) on our website
Secure third-party payment processing — Triple Touch Locs does not store payment card numbers on its own servers
Limited access to client data — only Felicia Ngum Suh has access to client information
Secure, password-protected accounts for all platform tools we use
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Our website may use cookies — small text files stored on your device — to improve your browsing experience and analyze how visitors use our site.
Types of cookies we may use:
Essential cookies — required for the website to function properly (e.g., booking form functionality)
Analytics cookies — anonymous data about how visitors use our site (e.g., which pages are most visited)
Marketing cookies — used by third-party advertising platforms if applicable
Most browsers allow you to control cookies through their settings. You can choose to disable cookies, but doing so may affect certain features of our website, including the booking system.
Depending on your location, you may have the following rights regarding your personal information:
The right to access — you may request a copy of the personal information we hold about you
The right to correction — you may request that we correct inaccurate or incomplete information
The right to deletion — you may request that we delete your personal information, subject to any legal retention obligations
The right to opt out — you may opt out of marketing communications at any time
The right to data portability — you may request your data in a portable format
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
Our services are intended for adults and minors whose parents or guardians have consented to loc care services on their behalf. We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent.
If you believe we have inadvertently collected information from a child under 13, please contact us immediately at [email protected] and we will promptly delete such information.
Our website may contain links to external platforms including our booking system, social media profiles, and review platforms. These third-party sites have their own privacy policies, and we are not responsible for their content or privacy practices.
We encourage you to review the privacy policy of any external site you visit through a link on our website.
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or platform tools. When we make material changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Triple Touch Locs
Owner: Felicia Ngum Suh
Studio: Salon Lofts – Kentlands, Loft No. 19, 652 Center Point Way, Gaithersburg, MD 20878
Email: [email protected]
Phone: (240) 810-5723
Website: tripletouchlocs.com
Touch. Retouch. Triple the Care.